Will your Field Partners or on-the-ground staff have sufficient time and resourcing (during registration of program participants) to collect identity documentation from participants to enable Sempo to complete KYC?
How familiar are you and your team with using Android smartphones? (This helps us plan for tailoring training.)
How familiar are your Field Partners with using Android smartphones? (This helps us plan for tailoring training.)
How familiar are vendors with using smartphones or feature phones?
Will you be engaging Field Partners in any locations? When?
What are the roles and responsibilities of these Field Partners vs your team vs Sempo?
Who will be supporting your program participants in the Field throughout the program?
What ongoing support will be provided? (e.g. customer support hotline, town halls)
What metrics and reports do you anticipate you will want and need from the Sempo Analytics Dashboard? (Sempo will make sure that we train you in using the analytics dashboard and exporting the data you need to help you with your reports.)
What on-the-ground monitoring will you be doing?
Ways of Working
Sempo's team is based in Melbourne, Australia. When should we have regular meetings with you? (We suggest 2 x 30 min or 1 x 60 min meeting)
What is the preferred meeting tool for us to use? (e.g. Skype, Zoom)
What is the preferred way for us to store data that we share with each other in compliance with privacy laws? (We suggest GDrive)
In reality, a lot of these features may change during the course of our engagement. But we find it helpful to discuss this list of characteristics at the start of the project and on an ongoing basis, to manage expectations.
Sempo will then organise trainings with you and your Field Partners to ensure you are comfortable with:
Sempo can also deliver training for your financial accounting partners, if required.
You and your Field Partners will then register and train program participants. After collection of identity documentation (typically during registration). Sempo will then complete "Know Your Customer" (KYC) checks of your program participants, in compliance with relevant global standards and laws. Sempo requires at least 5 business days to complete KYC checks.
For vendors who do not pass Level 2 verification, they will still be able to receive payments and cash out from other vendors, but they will not be able to receive bank transfers.
C. Distribution and Monitoring
After your program participants are registered, we are ready to begin disbursing funds to beneficiaries and withdrawing/reimbursing vendors!
Where possible, we recommend planning for a week-long "mini-pilot" or week where a small number of beneficiaries have a shopping week at certain vendors. This can allow for testing and adaptation of our solution as required to your context.
D. Reporting and Preparing for Extension
We can work with you to analyse and report on participant and transfer data collected via our Platform.
Deliver an end-point survey for feedback from partners
Deliver a retrospective workshop to reflect on feedback
Develop a learnings report
Assist with donor reports and fundraising strategies for scale-ups.
Please note: we also encourage our partners to conduct on-the-ground monitoring to ensure that the program has not resulted in adverse effects, such as beneficiaries being taken advantage of by vendors, or domestic violence due to the distribution. Please conduct us at [email protected] to discuss ways we can help you.