Using the app as a vendor

For our NGO Partners, Sempo provides guidance on how to register and train vendors in our vendor registration and training pages.

How can a vendor use the app?

  1. Open by clicking on the Sempo icon

  2. Login by entering your phone number and the PIN code that you received. (You will have received your PIN either in a welcome SMS, or it will be the last four digits of your phone number. Please check with the NGO or Field Partners to confirm.) Click Login to proceed.

  3. Passcode. Next time you open the app you will be asked to enter your Passcode. Choose a code that is easy to remember and secure. Don't tell anyone.

How to accept payments?

  1. Search for and open the Sempo app

  2. Down the bottom right of the Sempo App, tap to select Transaction Mode

  3. On the top of the screen there are three icons. Touch the icon on the right with the cards, to receive a payment by card

  4. Enter the total amount that you wish to charge the customer. Then click Charge.

  5. Select categories of all products/services being purchased. If unsure, select "Other". Then click Next.

  6. On the next screen, below the QR code, tap Touch to Pay Card.

  7. Ask the beneficiary to Hold their card on the back of your phone for 5 seconds. (Note: Where you have to hold your card will depend on your phone model.)

  8. A confirmation screen will appear once the transaction is completed.

In the case of no internet connection, the balance will update once the connection is restored. Simply go to your wallet screen and touch the balance field and pull it down to refresh.

For the Kogan Agora XI phone, you need to hold the card against the middle of the back of the phone.

How to check a customer's balance?

  1. Open the Sempo App and select Transaction Mode

  2. There are three icons at the top of the screen. Touch the left icon with the QR scanner symbol.

  3. Scan the QR Code on the back of the customer's card.

  4. Show the balance of the card to the customer.

Tips to ensuring your phone can scan the QR Code! 1. Clean your phone camera lens 2. Hold the phone still when scanning

How to cash out from another vendor?

Do you need cash sooner than the agreed pay cycle?

  1. Go to another vendor and check if they can pay the cash out in the amount you asked for.

  2. Open the Sempo app and click the transact mode

  3. Use a slider on top of the screen. Slide it to the middle.

  4. Enter the amount you wish to cash out and click send.

  5. Show the QR code to the vendor. The code contains the details of the transaction.

How to cash out another vendor?

  1. Open the Sempo app and click the transact mode

  2. Use a slider on top of the screen. Slide it to the left. Position the code in a way that fits in the square on the screen.

  3. Payout cash in the amount you received in your digital wallet.

  4. Register in your books. Remember to register the pay out in your own books.

How to give a refund

If a vendor needs to refund a customer (eg. if they accidentally overcharged), the vendor needs to:

  1. Notify the organisation managing the cash transfer program of the name of the customer, and the exact amount owed.

  2. The organisation and/or Sempo can perform a reclamation of the amount from the vendor, and then disburse the owed amount to the customer

Exporting vendor data

  1. Go to the settings page and click "Export Data"

  2. Enter an email address and click the button. You will receive an email with a spreadsheet link (expires in 24 hours). This contains all transfers on the account with data. Specifically: Transfer Amount, Created, Resolved Date, Transfer Type, Transfer Use, Transfer Status.